The Promise, in One Paragraph
Every job Alden Attic Insulation performs is backed by a written guarantee for a full 365 days from the date of service. That means the workmanship we do and the materials we supply are covered. If something we did fails inside that window, we come back and make it right at no charge. No forms to file. No fees to pay. No receipt to dig out of a drawer. We have the job on file. That’s The Garrison Standard, and it applies to every job at every location.
What’s Covered
- The workmanship on your job. If we installed it, blew it in, or removed it, the quality of that work is covered for 365 days.
- The materials we supplied and installed. Products from brands like Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber that we sourced and put in are part of the coverage.
- A return visit at no charge. If the work doesn’t hold, we schedule a technician to come back – you pay nothing for that visit.
- A full redo when it’s needed. If fixing a small area won’t cut it, we redo what’s necessary to make the job right.
- Clean-up after the return visit. We leave the attic and the access area squared away, the same way we do on the first visit.
- A real conversation if something feels off. If you’re not sure whether your concern qualifies, call us anyway. We’ll listen before we make any determination.
What Isn’t Covered
- Storm damage or accidents after our visit. If a roof leak or a falling branch damages insulation we installed, that’s a different problem – one we’ll still come look at and give you a written price to fix.
- Work done by someone else in your attic after we left. If another contractor touched the insulation after our visit, we can’t stand behind what they did.
- Materials the homeowner supplied. We cover what we bring to the job. Parts or products you sourced aren’t part of our workmanship guarantee.
- Normal aging on equipment we didn’t install. If a pre-existing HVAC component or attic fixture fails on its own, that’s outside our scope.
- Problems you declined to have addressed when we flagged them. When we note a concern on a visit and you choose to hold off, we document it – but the outcome of that choice isn’t something we can cover.
- Anything outside attic insulation, blown-in insulation, and insulation removal. Those are the services we perform. We won’t pretend to cover work that was never in our lane.
None of these exclusions are meant to get us off the hook. They’re the situations where, honestly, we couldn’t have caused the problem. In most of them, we’ll still come out and take a look.
How to Use the Promise
Step 1: Call (254) 272-5876 or book online.
A live person answers every call, around the clock. You don’t get a form, a voicemail, or a callback queue – just someone who can pull up your job and start the process right there.
Step 2: Tell us the job and roughly when the work was done.
You don’t need your invoice number or a receipt. We keep every job on file, so a name and an approximate date is enough to find your record and verify you’re inside the 365-day window.
Step 3: We schedule the return visit.
We give you a specific arrival window, not a vague half-day range. The technician who comes will be background-checked and in uniform, the same as the first visit.
Step 4: We make it right.
There’s no charge for the return visit and no charge for the corrective work. No forms, no fees, no arguing. If it’s inside 365 days and it’s work we performed, we fix it – that’s the whole promise.
Timing
The 365-day window runs from the date your job was completed. That date is on your written job record, so there’s no ambiguity about when the clock started. If you reach out a few days after the window closes, we’re not going to slam the door – we’ll come look and have a straight conversation about what we find. Each Alden Attic Insulation location is independently owned and operated, but every one of them operates under The Garrison Standard. That means this promise travels with the brand, not just with one office.
Questions About the Promise
If something feels unclear or you want to talk through whether your situation is covered, call (254) 272-5876. A real person picks up every time. There’s no form to fill out and no wait to find out where you stand – just a straight answer from someone who knows the job.
Written by Bryce Holloway, Owner at Alden Attic Insulation, part of the Garrison Partners family since 2002.